Elements and Performance Criteria
- Develop and maintain knowledge of products
- Assess suitability of customer requirements for building and location
- Questioning and active listening techniques are used to identify and clarify customer needs and requirements
- Location for product is inspected observing work health and safety (WHS) requirements
- Restrictions and limitations of building and natural environment are assessed
- Restrictions and limitations of blinds and awnings are assessed
- Provide advice to customer following assessment
- Characteristics of products are explained using sample materials, visual aids and product specifications
- Building covenant and other regulations and legislative requirements are explained to the customer
- Range of styles and materials are presented to the customer for evaluation
- Customer queries are discussed and responded to using examples to illustrate advice on finished products
- Finalise assessment